Returns

Subject to the Buyer having a right to return the Goods pursuant to these terms, all sales are final. However, JM Wear does, subject to the terms of this clause, recognize that there may be occasions when it is appropriate to accept returns from the Buyer and JM Wear shall, on a case by case basis, consider doing do. For the purposes of this clause, any Goods which the Buyer wants to return shall be referred to as “Returned Goods”;

JM Wear will, in any circumstances, only accept returns if the following conditions are met: 

(a) Delivered product does not fit.

(b) Delivered product is damaged (physically destroyed or broken) / defective.

(c) Delivered product is incomplete (i.e. has missing items and/or accessories).

(d) Delivered product is not as advertised (i.e. does not match product description or picture).

(e) Delivered product is incorrect (i.e. wrong product/size/color, fake/counterfeit item, or expired).

The following Goods will not be eligible to be returned pursuant to this clause:

(a) Samples

(b) Any goods which have been ordered as bespoke goods by the buyer (embroidered and/or personalized Goods)

(c) Any goods which have been in the possession of the buyer for more than 30 days after delivery.

(d) Any Goods which have, as their function, the protection of health and safety and/or the hygiene of the wearer. By way of (non-exhaustive) examples, high visibility garments, earplugs, face masks and goggles.